Prepaid Activation Issue

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  • Updated 5 years ago
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Hi,

I am currently on a postpaid account, looking to switch to a prepaid one. I purchased a prepaid SIM today from a local Koodo kiosk. During the activation process, I tried to enter my existing number so it could be ported into the prepaid account, but I kept getting a "Generic Error" message, and could not continue the activation process.

It seems that this is an issue with the prepaid self-serve/activation part of the Koodo website (from what I have seen in other threads). Today is the end of my postpaid billing cycle, which is why I tried to port out today. I now have a few questions:

1) If I try to port out before the end of my next billing cycle, I would be charged for the entire month, correct?

2) If I decide to use my postpaid account until the end of the billing cycle, would I still be able to activate the prepaid SIM that I purchased, or would the SIM become unusable after a certain period of time without being activated?

Thanks in advance.
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mashafan

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Posted 5 years ago

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Ahmad

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1) You'll be charged up until the end of your CURRENT billing cycle.

The reason that you can't transfer your number to prepaid is because you can't port a number from the same company. Inter-company ports aren't possible. This is true with other carriers as well.

2) There's no time limit to activate a any type of sim card.
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mashafan

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thanks for the response, it's just a bit contradictory to what's written in the book that I received with my sim card. it says I can port from a Koodo account.
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Ahmad

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There *MAY* be a work around for prepaid then. I'll get in contact with someone and see what I can find out for you.
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Timo Tuokkola, Mobile Master

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Correction, Ahmad, Koodo numbers can indeed be ported from postpaid to prepaid. These systems within Koodo are completely separate and Prepaid is, for all practical purposes, treated as a separate company.
From our docs: Customers cannot be migrated from Koodo Postpaid to Koodo Prepaid service, because they use different systems. Customers must port-in to Prepaid.
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Ahmad

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Thanks for the confirmation. Wasn't sure how Koodo's prepaid system is setup. However, it is true you cannot port a postpaid line to another postpaid line.
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mashafan

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thanks for the clarification, Timo. I'm pretty sure this issue is connected with the prepaid self-serve issues that have been reported by other users over the past few days.

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