prepaid activation failed

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

During the activation process of my prepaid phone the internet connection broke down for a short time. So the activation could not be finished. A new attempt to activate the SIM card does not work. What I have to do start the activation again?
Photo of Mathias Scholz

Mathias Scholz

  • 70 Points

Posted 4 years ago

  • 1
Photo of HippieLongstocking

HippieLongstocking

  • 24,720 Points 20k badge 2x thumb
Hey There Mathias!

Just call customer service *611 from your cellphone explain the situation and they should be able to help you out :D
Photo of Mayumi

Mayumi, Mobile Master

  • 114,740 Points 100k badge 2x thumb
I'm not sure if you can dial *611 from you phone if your SIM card is not activated yet..
So if you cant use your phone you can call Koodo at 1-866-995-6636 from another phone.

This conversation is no longer open for comments or replies.