prepaid activation failed

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  • Question
  • Updated 4 years ago
  • Answered
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During the activation process of my prepaid phone the internet connection broke down for a short time. So the activation could not be finished. A new attempt to activate the SIM card does not work. What I have to do start the activation again?
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Mathias Scholz

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Posted 4 years ago

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Photo of HippieLongstocking


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Hey There Mathias!

Just call customer service *611 from your cellphone explain the situation and they should be able to help you out :D
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Mayumi, Mobile Master

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I'm not sure if you can dial *611 from you phone if your SIM card is not activated yet..
So if you cant use your phone you can call Koodo at 1-866-995-6636 from another phone.

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