Prepaid US data roaming not working

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  • Updated 1 year ago
I have an Acer Android 5.1 and have a prepaid account. I purchased the US data roaming add on but I can't get it to work. We are currently in Mesa Arizona and my data is turned on. Any suggestions would be appreciated.
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Posted 1 year ago

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Sophia, Mobile Master

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Did you enable roaming on your phone as well, Lynne? You might also want to try to manually select the network and reboot your phone.
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Select AT&T as the network manually and reboot. You should see "searching for service" as the handset boots, then AT&T as it comes to life. If your data connection was OK in Canada, it should work fine in AZ. Have done this with 2 phones so far (Android 4.4 and 6.0) with no problems.