prepaid topup voucher wont work

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  • Question
  • Updated 3 months ago
hi there.. I just bought my prepaid at a Walmart check out aisle, paid the 25.00 for it.. tried adding it to my phone by calling *611, but it says its not working,.
I went on here to test it out.. and it says.. voucher is not being processed.. 
what should I do?
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Tania Mattinas

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  • frustrated

Posted 3 months ago

  • 1
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Dinh, Mobile Master

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hi Tania,
I would wait for tomorrow and try again. There was a report in your previous posting thread that it could take few hours for the system to update.
If it doesn't work tomorrow, then you might have to contact Koodo directly for help.
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Dennis, Mobile Master

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You mean you bought a voucher at Walmart and cashing it in didn't work?
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Tania Mattinas

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yes dennis, I tried it at 9pm , by phone 3 times..  and logged on here, tried 3 times.. wont work
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David, Mobile Master

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You can't add vouchers here in the community. Did you mean through Self-serve?
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Tania Mattinas

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yes I did all that
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BobTheElectrician

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Looks like there's a system problem here. Three people within a few hours with the same issue. Unfortunately, it's the weekend.
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Tania Mattinas

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I been doing the prepaid for 5 months now.. I know how to do it
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Dennis, Mobile Master

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Give it a try again today