prepaid top up charged to wrong credit card

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  • Updated 3 weeks ago
I am a prepaid customer on a $40.00 plan using my credit card for automatic payments. I set up a prepaid account for my son in law using my credit card as he was waiting for his credit card in the mail. He got his card and removed my card from his account and entered his details. No changes were made to my account however now my charges are being charged to his credit card. $44.80 May 30th. My account shows in payment history $44.80 paid but there is no charge on my credit card. The credit card info on my account still shows correctly. How do I fix this?
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riverman

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Posted 3 weeks ago

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BobTheElectrician

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Send a private message on Koodo’s Facebook or Twitter page using the logos at the bottom right of this page. You can also dial *611 on your phone or 1-866-995-6636 on any phone toll-free. The reps have access to your account, which we don’t have on this board.
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Dinh, Mobile Master

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@riverman: you made me confused. You removed your credit card, and you didn't see any charge on it? I thought that was the way you want?
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Allan, Mobile Master

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OP has an account with their credit card.
OP set up another account for their son with OP's credit card.

Son removed OP's credit card from his account and put in his own.
Now OP's payments aren't showing on credit card for their own account.
(Edited)
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Dinh, Mobile Master

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The son inlaw changes should be independent of the OP account. I don't think of any reason except he might accidentally changed his credit card in the op account or the charge hasn't showed up on his card.
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Dennis, Mobile Master

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Are you sure you guys didnt get he accounts mixed up?

Was a one time payment made to your accout from your son (maybe to pay you back)?
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riverman

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My son in law didn't have access to my account. Our accounts weren't mixed up.  No one time payment. It's got to be a glitch in Koodoo's system
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Dinh, Mobile Master

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@riverman: if you insisted on it, you could contact Koodo directly and ask them to investigate. The people (mostly customers) in the forum don't have access to your account and your payment history. If you don't want to wait on phone, you could send message to their facebook/twitter.
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Allan, Mobile Master

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Is your account not working now or are you not able to pay? Or is everything as normal except for the fact that you havent seen the payment yet on your credit card?
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riverman

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My payment went thru to my son in laws Visa even though my correct credit card info is shown on my account. Everything is normal except my credit card has not been charged and his has with my bill. It's also easy to see as he has a different plan with a different payment.
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Dennis, Mobile Master

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How do you know it was paid onyour son in law's card?  Does his statement say your account number?
Does your account say his credit card number?
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riverman

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He has a $44.80 charge on his credit  card.Nothing for that amount shows in his billing history.  His statement says his number. My account says my credit card # and my billing history shows $44.80 paid that never was taken off my mastercard. It's obvious I owe him $44.80 but even if I pay him theres no guarantee that my bill won't go to his card next time.
(Edited)
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Dennis, Mobile Master

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"His statement says his number" What does this mean?

I assume both your prepaid plans renew on different days?  Does the credit card charge on his credit card correspond to the renewal date of both accounts?

Im only asking all these questions to try to exhaust all other possible scenarios as what you are claiming is highly unlikely.  I mean I guess anything is possible, but I just really really want to make sure.