Prepaid sim card not working

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Just got a new prepaid sim card and when trying to active, it says "The SIM number you entered is not valid. Please try again." What do I do?
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David

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Posted 10 months ago

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Pedro Echeverri

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You can try taking it out and putting it back in.
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Robert, Mobile Master

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That won't do anything because she has a problem with the activation of her account!
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Goran, Mobile Master

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Did you have Koodo swap over to your new sim?
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Jeffrey T McCallum

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My sim was changed today and working fine on a different phone. I was mucking about with it a
 then suddenly it says "sin card is blocked, contact service provider for the pin unlo
ck number" ?
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David, Mobile Master

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Yup, you'll need to contact Koodo to get a PUK number to unlock your SIM card.
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Dennis, Mobile Master

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Are you sure you are entering all the number on the sim card correctly?  The numbers are very small and long that a typo could have occured
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David

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Yes I've made sure they are right multiple times as well as let 2 other people enter them. Get the same message every time.
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Dennis, Mobile Master

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Is it possible the store gave you a monthly sim instead of a prepaid sim card by mistake?
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David

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That could be it. There is nothing that say if its a monthly or prepaid sim on it. Would that mean I need a new one or can this one be changed somehow?
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Dennis, Mobile Master

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I would go back to the store and tell them the sim they sold does not work.  Then confirm that you need a Prepaid sim.  They should be $20.  The regular sims are $15
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Ivan, Mobile Master

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The SIM card itself could be bad. I've had it happen. Wouldn't activate no matter what. Had to grab another one at the store.
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You-Know-Who

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I am pretty sure it is supposed to say Prepaid somewhere on the card if it is Prepaid.
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Simon Scharf

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I bought a pre paid sim for iPad data however when I try to activate the sim with the SIM card number I am told that the sim is not valid- despite trying several times and ejecting and reinserting the SIM card. The card definitely is a pre paid SIM frustrating!! I am here from Australia to help out with the fires in BC and can’t get the sim card activated
HELP
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Dennis, Mobile Master

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Ok 2 separate things:
1.Were you able to activate successfully online? Did self serve say you are up and running?
2. Does the sim work when inserted into a carrier unlocked Cellphone?
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Simon Scharf

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Dennis i have the network carrier showing on the top left of the ipad
I can't activate the sim via the koobo webpage to activate the sim
Thanks mate
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Dinh, Mobile Master

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@Simon:
How did you activate the SIM? Where did you see the message? was it online? (I assumed you activated following this https://activateprepaid.koodomobile.com/).

You need to buy data booster online in the selfserve https://prepaidselfserve.koodomobile.com/ to use data in the iPad.


(Edited)
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Simon Scharf

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Dinh, I tried unsuccessfully to activate via the link in your thread with no luck,
I’ll look at the data booster but how would that help if I can’t activate the sim?
Thanks for the replies too.
Hopefully we can get a successful result
Cheers Simon
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Simon Scharf

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I purchased a new sim Koodo virtual prepaid pin 50
If that helps, I also don’t have a phone number for the sim either maybe that is an issue too.
The prepaid self serve requires a phone number to obtain a login
As you can see I’m not tech savvy but need the data to work so as to do my job helping my fellow Canadian Fire fighters with the enormous task ahead of us.

Cheers
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Dinh, Mobile Master

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@Simon, you need to activate the prepaid first, to use the selfserve.

What was the message that they gave you when you tried to activate?

Btw, the forum is mainly for customer interactions, I am a customer also. If you need special help from a Koodo agent, you might want to visit their kiosk or call 1 (866) 995-6636
(Edited)
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David, Mobile Master

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I don’t think you can activate a prepaid SIM as a tablet plan. You can, as an existing customer, add a tablet plan to your postpaid account.
You need an unlocked phone for a prepaid plan.


I believe Bell still offers independent tablet plans, and there are (unconfirmed) reports of getting a Public Mobile plan to work in a tablet
(Edited)
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Dennis, Mobile Master

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What error are you getting when you try to activate your prepaid sim using the link @Dinh provided
https://activateprepaid.koodomobile.com/?_ga=2.126112909.1490078802.1533678934-1256676273.1524978091
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Simon Scharf

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Dennis the same each time I try to enter the activate sim box on the webpage that the sim is invalid.

Maybe the sim needs to be put into a phone before it goes into my iPad?

Back to the shop to sort it before heading out this morning
H
Cheers all
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Dennis, Mobile Master

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Where did you get the sim, you should be able to activate the sim regardless if the sim is in a device or not
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Simon Scharf

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Dennis I looked at the link you provided and it looks like the prepaid data is only for existing customers which I am not. Strange that the SIM card still says invalid when I try and enter the sim serial number.

I’ll head back to the shop and see it can be resolved

Thanks to Dennis, David, Dhin for your help, heading into the BC fire zone today hopefully all data sorted before, you guys have an amazing country and we all feel for the people displaced during the fires.

Good luck to you all.
Cheers Simon
Australia- on loan to Canada fire agencies till the end of this month
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Simon Scharf

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Hi everyone, i want give a huge shout out to Steven and Travis from Koodo Aberdeen in Kamloops. Both these guys are customer service stars!!! After having problems with my new sim card that couldn't activate, they sorted the problem, replaced the faulty sim, and activated it all for me. I really appreciate the effort that they made in a very professional and courteous way.
Koodo should be extremely proud of these guys as they are outstanding ambassadors of your brand. Massive thumbs up guys, awesome work!!!
Cheers Simon