Prepaid sim card not working

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  • Question
  • Updated 8 months ago
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Just got a new prepaid sim card and when trying to active, it says "The SIM number you entered is not valid. Please try again." What do I do?
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David

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Posted 9 months ago

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Pedro Echeverri

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You can try taking it out and putting it back in.
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Robert, Mobile Master

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That won't do anything because she has a problem with the activation of her account!
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Goran, Mobile Master

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Did you have Koodo swap over to your new sim?
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Jeffrey T McCallum

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My sim was changed today and working fine on a different phone. I was mucking about with it a
 then suddenly it says "sin card is blocked, contact service provider for the pin unlo
ck number" ?
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David, Mobile Master

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Yup, you'll need to contact Koodo to get a PUK number to unlock your SIM card.
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Dennis, Mobile Master

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Are you sure you are entering all the number on the sim card correctly?  The numbers are very small and long that a typo could have occured
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Dennis, Mobile Master

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Is it possible the store gave you a monthly sim instead of a prepaid sim card by mistake?
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David

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That could be it. There is nothing that say if its a monthly or prepaid sim on it. Would that mean I need a new one or can this one be changed somehow?
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Dennis, Mobile Master

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I would go back to the store and tell them the sim they sold does not work.  Then confirm that you need a Prepaid sim.  They should be $20.  The regular sims are $15
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Ivan, Mobile Master

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The SIM card itself could be bad. I've had it happen. Wouldn't activate no matter what. Had to grab another one at the store.
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You-Know-Who

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I am pretty sure it is supposed to say Prepaid somewhere on the card if it is Prepaid.