Prepaid Self Serve Down?

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  • Question
  • Updated 2 years ago
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For 2 days now i cannot log into Prepaid Self Serve. I keep getting

Generic Error
Oops something went wrong. Log out and try again....

Ive done everything diffrent browsers, clearing cache, reset password. Nothing has changed it. Is the site down?
Photo of Bruce Simpson

Bruce Simpson

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Posted 2 years ago

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Photo of Karine


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Hi Bruce! Unfortunately there is a problem with the Prepaid Self-Serve. Our web team is doing their best to fix the situation as fast as possible. You can always give a call to our Customer Service by dialing *611 from your cellphone and we will gladly help you out. Note that we will not charge you since you can't access your online account. Have a great day!
Photo of Bartosz


  • 60 Points
This is still down! E-mailed customer service twice about it since signing up to Koodo prepaid almost a month ago. They are "working" on it. How long a site can be down?

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