Prepaid Problems, Android, Toronto

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  • Question
  • Updated 2 years ago
  • Answered
I bought a prepaid sim card today, registered the card, got a phone number and everything. I signed up for the $15 base plan, and cannot send or receive text messages of any kind. Why is that?
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La-Nai Gabriel

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Posted 2 years ago

  • 1
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Chad Burr, Mobile Master

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What phone have you got?
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La-Nai Gabriel

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I've got a Samsung Galaxy J3 2016 J320H Duos, and I checked the IMEI already with the tool that the Koodo website provides and it says my phone should be compatible, and has not been reported lost or stolen.

I've used a number of prepaid sim cards in this phone already with no problems.
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Chad Burr, Mobile Master

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Be sure the Koodo sim is in slot one. Slot two isn't compatiable
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Karine

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Good morning La-Nai! Are you now able to send and receive text messages? Keep us posted! 

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