Prepaid plan confusion

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  • Updated 3 years ago
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Just a little confused on prepaid top up here. I live out of the country for part of the year for school, and as such, knew that I had to buy a new base plan within ninety days otherwise I'd loose my phone number. I did do this before the ninety day mark, but apparently, because it wasn't the same base plan that I purchased previously, it didn't count, and now my account has been deactivated and I've lost a phone number that I had since 2008. Has this happened to other people, or have I uniquely screwed up here?
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Erica de Gannes

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Posted 3 years ago

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Ivan, Mobile Master

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Have you called customer service to discuss this? If not, you may reach them at:

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Dennis, Mobile Master

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A different base plan should still count. I would give Koodo a call like Ivan suggested above
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Erica de Gannes

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Just spent ten minutes on hold with them before asking this question. I'm going to try again later.
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Ivan, Mobile Master

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I hope you get a resolution quickly. Like Dennis said, it shouldn't matter what exact base plan is active as long as one is active.
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Erica de Gannes

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As it turns out, I apparently needed to have made a top up equivalent to the base plan that I was previously on, which actually goes against what Koodo employees told me when I bought my phone. I'm pretty angry - anyone got any recommendations for prepaid cellphone providers who won't rip me off?
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Dennis, Mobile Master

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Wait.... so the base plan is preset based on your topup ammount?

What if I topped up $100. What base plan would be automatically assigned to me?
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Erica de Gannes

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Sorry, maybe I'm not being clear - I'm pretty sure I actually bought a 15 dollar base plan, yet I still lost my number and my account got deactivated.
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Dennis, Mobile Master

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I would call Koodo and ask them if you did purchase your base plan or not. Then I would ask them to reactivate if they can

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