prepaid phone not working/connected?

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  • Question
  • Updated 4 years ago
  • Answered
i just set up my prepaid koodo phone and it is not working. What can i do?
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Vickie Nelson

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Posted 4 years ago

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Dennis, Mobile Master

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Pull out the sim and battery for a few mins and try again
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Vickie Nelson

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I did that and nothing changed
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Vickie Nelson

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it says the sim card is unregistered
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Dennis, Mobile Master

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Then you haven't activated your phone. Check your self serve. Make sure you SIM card # was entered correctly.
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Vickie Nelson

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i've been on hold with koodo for almost over an hour now. Still my phone shows it is unregistered. I try to make calls and it says "mobile network is unavailable"
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Dennis, Mobile Master

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Make sure your 3G is on.

Settings, Mobile Data, and then Mobile Networks. Make sure it's not on 2G GSM ONLY. Select GSM/WCDMA or GSM/HSPA

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