prepaid phone activation

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  • Updated 3 years ago
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I just bought a new prepaid phone and did the online activation. How long until the phone is active and do I need to do anything with the phone itself? It still says emergency call only.
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Adam Collier

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Posted 3 years ago

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Ahmad

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It should be pretty much instant if not a few minutes. What kind of phone do you have? Is it a Koodo phone or an unlocked phone? Is your mobile network ON on your phone? Also, make sure the phone is set to connect to 3G/4G/HPSA/HSPA+/LTE (if applicable) networks and not 2G.
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Dennis, Mobile Master

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Also restarting the phone helps
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Réjean Sauvé

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I just bought a new prepaid phone and did the online activation.It says no Sim no service It still says emergency call only
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Dennis, Mobile Master

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have you tried the suggestions mentioned above?
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Réjean Sauvé

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Yes I did. The only thing I could think about is when I registered the sim and EMEI code, the EMEI code that appears on the phone had some dashes /// and this code was invalid. So to make it work, I insert the 12 or 14 digit it was asking. maybe it was the wrong code. I had to chop some code on the EMEI code...How do I verify this?
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Dennis, Mobile Master

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Yo uneed to enter the SIM card number on the back of your sim card. No other code will activate your phone
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Réjean Sauvé

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so I don't need to enter the EMEI code??
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Dennis, Mobile Master

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No you do not

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