I had bad experience with Koodo store in Erin Mill Town Centre Mississauga . I asked for prepaid phone and salesperson told that we only sell flip phone prepaid only. It is contrary to website . Retail store experiences are not good . There is need to have good customer service in stores.
Availability can differ between online store and physical stores, so it is very possible the store you attended had only one of the phones available through the website. Not sure how this is bad customer service?