Prepaid-Payment error, you withdraw my money 5 times.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

I opened the account yesterday. I'm prepaid customer
I login to website and followed the instruction.
but in 7st process, I enter my card information and hit continue.
However it doesn't work.
But I needed it now so I tried 5 times.
After that it works.
But!!!!!!
YOU WITHDRAW MY MONEY 5 TIMES. YOU WITHDRAW MY MONEY ABOUT 160$.
what should I do?
Photo of Yied Lee

Yied Lee

  • 70 Points

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Call Koodo, 611, option 6 and ask them to refund your accidental payments :)
Photo of Hellothere

Hellothere

  • 680 Points 500 badge 2x thumb
Never use a bank account to sign up for automatic payment stuff.
Photo of Ray

Ray

  • 7,754 Points 5k badge 2x thumb
If that screenshot is correct, you might want to double-check which company you signed up with. PC Mobile and Koodo are not the same...
Photo of Melissa

Melissa

  • 3,184 Points 3k badge 2x thumb
Lol that's what I was think too. You have another company on there and koodo only hit you once by the look of it. I would suggest going to PC mobile and ask them for help :-)
(Edited)

This conversation is no longer open for comments or replies.