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I ported a number from bell weeks ago to a prepaid koodo account.
The phone works fine for calls, texts and data.
I have been unable to sign into the pre paid self serve portal. I have reset my password a few times, no help.
I have asked staff at two koodo kiosks if there are known issues with the portal, they tell me it should work (but can't demonstrate that to me).
I spent a fair bit of time on the phone one day on hold only to have an agent eventually tell me that "there are known issues with the portal and it will be resolved soon." When pressed for how long "soon" is I didn't get an answer. That was at least 3 weeks ago.
Is anyone able to use the prepaid self serve portal online?
Is a certain browser needed (I've tried 4 different browsers now to no avail)?
What magic is required in order to access this? I can't manage "boosters" if I can't track their usage?
Do I have to get an account reset or something now that the ported number is fully functional? What magic words do I have to say to an agent to get that to happen?
Here is the error I get:
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.