prepaid

  • 1
  • Question
  • Updated 3 years ago
  • Answered
hi everybody
I have bought a prepaid SIM card recently and I know I can only make calls within Canada. The problem is I can't receive calls from abroad. Is there any solution?
my phone: iphone 5
Thanks
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
How do you mean, you can't receive calls from abroad, Saba? Did you purchase minutes?
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
Thanks for your reply.
I don't want to call abroad. I just wanna receive them. somebody tried to call me from abroad, but she couldn't.
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
I purchased "15$ unlimited text & pic messaging + 25$ 500 anytime minutes (cannada-wide talk booster) + 30$ 1 GB data"
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
If you can receive calls from Canada, you can receive calls from anywhere, Saba. Koodo does not block any calls... did the caller dial your number correctly? (+1 etc)? What country were they trying to call from?
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
yes Sophia. we tried with another SIM card and phone as well. That one worked properly. So in this case maybe there is something wrong with my phone.
she is calling from Iran.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hmm, very strange, Saba... I will ask Koodo if prepaid is somehow blocked from receiving calls from Iran... I can't imagine so but let me escalate your question :)
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
yeah, sure, tnx so much :)
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Will probably not be until tomorrow, it is Sunday night and even Koodo employees sleep....... sometimes :D
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Good morning Saba,

Just heard back from Koodo, it is confirmed that they do NOT block any numbers on prepaid, including Iran.

Let's try some more troubleshooting :) You mentioned that another SIM worked in another phone, what plan was that?

Would it be possible for you to test your prepaid SIM card in that particular phone?
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
Hi again,

Yeah, actually I just wanted to try what you said. The problem is our other cell phones are samsung galaxy in which this koodo SIM card is loose. Right now it's fited for iphone 5 :(
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
just for more clarification:
My phone is Samsung and I have a monthly plan with Virgin. people can call me from Iran. I have already tried that.
Now my father has come here recently and I bought him Koodo Prepaid for his Iphone 5.
So it's not possible to try it with my phone. I'm gonna find somebody who owns iphone to try that.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Very very strange Saba... I know Koodo is interested in the outcome. Please let us know :)
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
Today I would probably go to the store I bought it and ask for solution.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Yeah, sorry to hear about your troubles... No fun when things don't work the way they should :(

You can also call Koodo of course, might save you a trip to the store. Calling them is free. Hope you get it sorted!
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
yeah, thanks for your help :)

This conversation is no longer open for comments or replies.