Prepaid customer online registration not working.

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  • Updated 3 years ago
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I'm a prepaid customer trying to create an account so I could manage my plan online. When trying to create an account for prepaid customers it asks to enter my 10 digit phone number so I do and it says that "this phone number is already registered or it doesn't exist". Basically it's not working. Has this happened to anyone else? What did you do ? Thanks
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Posted 3 years ago

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Mathieu Carrier

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Call *611 from your Koodo phone and select Prepaid and they will assist you in your account registration :)
Photo of Melissa


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Hi there! Your account was created when u activated your sim card. Whatever email address you used and password is what u would use to log in.