Prepaid customer online registration not working.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

I'm a prepaid customer trying to create an account so I could manage my plan online. When trying to create an account for prepaid customers it asks to enter my 10 digit phone number so I do and it says that "this phone number is already registered or it doesn't exist". Basically it's not working. Has this happened to anyone else? What did you do ? Thanks
Photo of MarA


  • 70 Points

Posted 3 years ago

  • 1
Photo of Mathieu Carrier

Mathieu Carrier

  • 4,124 Points 4k badge 2x thumb
Call *611 from your Koodo phone and select Prepaid and they will assist you in your account registration :)
Photo of Melissa


  • 3,184 Points 3k badge 2x thumb
Hi there! Your account was created when u activated your sim card. Whatever email address you used and password is what u would use to log in.

This conversation is no longer open for comments or replies.