Prepaid customer - correct account number to port

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  • Updated 3 years ago
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What is a prepaid customer actual account number? I am trying to port my number to another carrier but my new carrier can't port as they say that my 14 digit account number is incorrect?
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LL30

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Posted 3 years ago

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Erwin

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Hello,

You can go to your koodo selfserve or call in to 1-866-995-6636 and wait for an operator, but you may get charge $10. We do not have access to your personal account here in the community.
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Yannick

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Hi there, give us a call at the number provided by Erwin and we'll help you out. We never charge the service fee when calling for assistance :) Thank you!

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