Prepaid credit not showing in selfserve account

  • 1
  • Question
  • Updated 2 years ago
  • Answered
So I had to change my prepaid SIM card not long ago and I bought it at the full $20 price, but the credit isn't showing up in my self serve account and I feel like I've wasted $20 and that's just not fair. Any help is appreciated.
Photo of Kamilia Elmougi

Kamilia Elmougi

  • 120 Points 100 badge 2x thumb
  • Frustrated

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
I'm sorry for any misunderstanding, Kamilia, but the $20 credit is only given when you open a new account... not when you change your SIM card :(

This conversation is no longer open for comments or replies.