Prepaid changing once tab is paid

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  • Question
  • Updated 3 months ago
  • Answered
If you have prepayment for your bill authorized. How long after you tab is paid off until the prepayment reflect the change. My tab has been paid off for the last two months, but my preauthorized payments don't reflect that and the tab still shows up on my bill, but if I look at my tabs it says I have have credit for the two months I paid extra.
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Camara Lerner

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Posted 1 year ago

  • 1
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Goran, Mobile Master

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It should have changed as soon as your tab was paid in full. If it's still charging you and giving you credit, then I would send off a private message to Koodo via Facebook or DM via Twitter to have it looked at and fixed.
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Melissa, Employee

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Hey Camara! There is one Tab charge left to pay which will appear on your next bill.  The charge will automatically drop after that :)
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Mats Rossley

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I'm having same issue
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BobTheElectrician

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Same problem = use same solution as Goran suggests. Use the Twitter or Facebook logos at the bottom of this page.

We don't have any access to individual account info here.
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Mats

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Are you sure your tab is paid off? If your tab is showing -$100 for example you still owe $100.