Prepaid changing once tab is paid

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  • Updated 10 months ago
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If you have prepayment for your bill authorized. How long after you tab is paid off until the prepayment reflect the change. My tab has been paid off for the last two months, but my preauthorized payments don't reflect that and the tab still shows up on my bill, but if I look at my tabs it says I have have credit for the two months I paid extra.
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Camara Lerner

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Posted 10 months ago

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Goran, Mobile Master

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It should have changed as soon as your tab was paid in full. If it's still charging you and giving you credit, then I would send off a private message to Koodo via Facebook or DM via Twitter to have it looked at and fixed.
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Melissa, Employee

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Hey Camara! There is one Tab charge left to pay which will appear on your next bill.  The charge will automatically drop after that :)