Prepaid card

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

Need help! Fast!
I went to 7-11 today and got two prepaid card 35$ worth and there seems to be no where for me to put them on:( hope to hear back!
Photo of Lisa Mansell

Lisa Mansell

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
You can top up via self-serve or the automated system via *611
Photo of Lisa Mansell

Lisa Mansell

  • 80 Points 75 badge 2x thumb
I tried but it doesn't work,
Photo of Mayumi

Mayumi, Mobile Master

  • 116,678 Points 100k badge 2x thumb
What did you try?  self serve or call in?
What wasn't work? Did you get error message?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 143,326 Points 100k badge 2x thumb
You are a prepaid customer, right? Because you can't use koodo prepaid cards to pay for a monthly account.
Photo of Mathieu

Mathieu, Mobile Master

  • 60,888 Points 50k badge 2x thumb
As long as you are a prepaid customer, prepaid self serve should allow you. If not, I believe you can call in to the automated system and add your funds from there.
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Lisa!

You will not be able to use prepaid vouchers to help you pay for a monthly account. In order to do so, you can pay your bill through the bank or with a credit card. Here is a link with other payment methods available to you: http://koo.do/Joixyw

Hope that helps:)

This conversation is no longer open for comments or replies.