Prepaid cannot make any call, but overview shows my number is active now.

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I just have a new prepaid number, and the overview shows that my number is active, but I cannot make any call and also messages. I dont know why and how can I use it properly. Thank you.
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
Reboot the phone
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb
Oh, it also cannot send or received any messages, and also cannot call *611. My base plan is $15, it do have unlimited text messages. So what should I do? Reboot phone doesn't work.
Photo of BobTheElectrician

BobTheElectrician

  • 62,114 Points 50k badge 2x thumb
Call 1-866-995-6636 from a landline and get it sorted out. Doesn't make sense to me that there's a plan with NO calls, but you have it.

Also noted in your other post that you changed the number.

Something has to be unlocked on Koodo's side for sure.
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb
Yep, the phone number has been changed successfully. Now I'm waiting for about 9 hours but it still can't make call with *611 and send/receive any message.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Is this a new phone for you too? Check the imei make sure that the phone isn't on the lost / stolen list.

Does the phone say anything like "unregistered on network" or "no service"?
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb
The phone was checked by Koodo stuff and it's unlocked and works perfectly with his SIM card. I think there maybe something has blocked.
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb
This is a new number which bought yesterday.
It's an iPhone.
I did this more than one time but doesn't work.
I just plug this SIM card to another phone which is work properly with Fido prepaid number, the same thing happened.
When I dial *611, the call will be hang up automatically.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Find another working phone and call koodo.
Ask to speak to tech support.
Let them know that you've already tried some troubleshooting and you think the problem is with koodo. Refer them to this post if need be.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Trence  Wong

Trence Wong

  • 364 Points 250 badge 2x thumb
Ok, I will try. And is this service for free? And how chould I show this post to them?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Tech support is always free
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
Trence, did you select a baseplan when you activated?

This conversation is no longer open for comments or replies.