Prepaid active but not working

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  • Updated 7 months ago
So yesterday I opened a prepaid account and tried to port in my koodo post paid number. That didn't work so I though perhaps the port was unsuccessful so then I tried to just get a temporary number and I have one now but it still doesn't work. Does anyone know if this is a problem that can be fixed or does koodo prepaid just not work? Thanks
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John Enns

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Posted 7 months ago

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Sophia, Mobile Master

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When you log into prepaid self service, what number do you see? The temporary one you picked, or the number you ported in?
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John Enns

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Right now it's the temporary one.
At first it was the number I tried to port in but when I popped in the sim card it wasn't working and the post paid one is still active.
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Sophia, Mobile Master

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I see, well that probably proves that the port did not get through. No harm done though - you can just try to port it in again :)
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John Enns

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Thanks This is what I get.

Your Old Service Provider rejected your transfer request. Common mistakes:
• Account Number doesn’t match Old Service Provider records
• Equipment Serial Number doesn’t match Old Service Provider records
• Security PIN doesn’t match Old Service Provider records
• Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
• Did not check the “I am authorized...” checkbox

Please review and correct your entries, and click “Submit"