Prepaid account got deactivated in Dec '15

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The other day, my wife's phone lost her basic prepaid (text) service.  The auto top-up charge went on the CC but did not get applied to the plan.  What made this even more annoying was that I had forgotten the account password and tried to do a password reset, but the system doesn't tell you the account is inactive so you never get the reset e-mail.

I finally got this resolved through tech support, who told me this is a problem that occurs rarely.
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Patrick Coghlan

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Posted 2 years ago

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Anna

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Hello Patrick! It indeed is extremely rare that an account gets topped up but isn't provisioned. I'm glad to hear that everything got resolved with the help of our technicians! Have a wonderful evening :)

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