Preauthorized Payment with Debit

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  • Question
  • Updated 5 years ago
  • Answered
I set up the preauthorized payment using debit last month, how do I know that if it automatically paid my bill this month?
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Lydia Loo

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Posted 5 years ago

  • 1
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Timo Tuokkola, Mobile Master

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Check your self serve account with koodo or your bank statement to see if the money came out.
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Lydia Loo

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Is it normal if it hasn't?
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Chad Burr, Mobile Master

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Preathorized payment takes a full billing cycle to kick in so you'll need to make a manual payment this month. Next month it will come out. If you have access to online banking you can setup a payment right in your account. Just search for Koodo as a payee.
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Lydia Loo

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but it has been a full billing cycle already... wait what is consider to be a full billing cycle?
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Chad Burr, Mobile Master

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The bill date you get after the pre. Auth is set up must be paid manually.

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