Preaid welcome screen

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  • Question
  • Updated 4 years ago
  • Answered
I can't log on to the self serve site for prepaid. It just stops at welcome. I need to add money onto it so I can have phone sevice past nov 2. Please help
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Kelly-anne Lemke

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Posted 4 years ago

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Dennis, Mobile Master

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This recently happened to Mobile Master David.

Do you happen to have a Public Mobile prepaid service? If yes, are you using the same email address to log in then the one for koodo?

If so, change your username to something else on your Public Mobile account
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Chris Petersens

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How did you guys figure this one out?
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Some random Mobile Master, Mobile Master

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One member of the Koodo team confirmed to us that PM and Koodo (prepaid only) share the same backend, so at some point, the database sees double entries, creating all sorts of issues. I tried the suggestion and it worked (for the same reason, you cannot port in/out to/from Koodo prepaid and Public Mobile, system says the number is already in their database).
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Kelly-anne Lemke

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Awesome :D it worked thank you so much *giant hug*
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Dennis, Mobile Master

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All thanks should go to MM David. He suffered with the issue for 2 weeks before it was figured out lol

But all giant hugs are mine :)
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Dennis, Mobile Master

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I'll hug you David ;)
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Some random Mobile Master, Mobile Master

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Awwww *brohug* LOL
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Tina Carrocci

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Here's a hug David :-)
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Some random Mobile Master, Mobile Master

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Some random Mobile Master, Mobile Master

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LOL, thanks Tina! :oD

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