Pre authorized plan not working

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  • Updated 5 years ago
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I have set up a prepayment but I am arrears for last month. I viewed it and the prepayment plan is there. Why is it not happening?
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Brenda Moss

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Posted 5 years ago

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Hi Brenda... If you just set it up, it may take a full billing cycle for the pre-authorized payment to kick in... I will suggest you to do a manual payment and double check that all the info is accurate, next billing cycle it should work...

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