We are band new to Koodo. We signed up for pre-authorized payments and now we have an email saying our e-bill is ready and it gives us the option to sign up for pre-authorized payments. Do we have to do anything else or can we just leave it and trust the amount will come out of our account?
You will still receive bill notifications every month when your bill is ready. The payment should come out on the due date, assuming everything is setup correctly. You can double check in self serve that the account is setup for pre-auth payments.