Pre authorized payment for my first bill

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  • Updated 5 years ago
  • Answered
I signed up for the pre authorized payment on my debit card. My due date for payment was august 27 but until today it wasn't debited on my account yet. I want to pay my bill using credit card right away when I saw my bill wasn't pay yet but when I check my koodoo account it says my next pre authorized payment was august 27. I'm confused :/
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Lotus Avie

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Posted 5 years ago

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Marcus Fenix

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Your first payment will need to be done manually as it takes a full billing cycle for the preauthorized payment to take affect.
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Teresa Coppens

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When preauthorized payments take effect, why is the payment withdrawn days before the actual payment due date?
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Jorden, Mobile Master

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It's not withdrawn before the due date, it happens right on the due date (which is a few days before your next bill comes out).
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Teresa Coppens

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Not true. My bill due date for this month is Sept. 3. They processed the payment on my credit card on Aug. 30.
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Marcus Fenix

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Then Sept 3 is the last day of your billing cycle, because Aug 30 would be the bill due date.
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Jorden, Mobile Master

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Ah my mistake, every preauthorised bill I have works the way I mentioned (but I do not have Koodo preauthorised, with something that can have overages I like to look at it before I pay it).

In this case it's likely Koodo making sure the money is in your account before the due date as payments from a bank can take a few days to process.
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Teresa Coppens

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Bill states that payment is due by Sept 3. No where is there stated a due date of Aug 30.
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Marcus Fenix

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I believe you are mistaken. I recommend posting an image of your bill with the relevant information so we can confirm. Koodo will always take the payment out on the bill due date on a credit card.

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