Pre-authorized account

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  • Updated 5 years ago
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Hi! I wanted to pay my first bill so set up my Pre-authorized debit account last Friday. And I checked my account today, It's not paid automatically though.I want to pay the bill before due day, July 11th. What should I do???
Photo of Jiin Son

Jiin Son

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Posted 5 years ago

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Photo of Erwin


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Hi there Jiin,

Thanks for visiting us in the community. Usually if you set up a preauthorized card, it normally takes full effect on the next billing cycle. I recommend that you pay through online banking, or through your bank. They will give you a reference number, and if you are worried about the processing time.

Give us a call at 1-866-995-6636 and tell them about the reference number. Hope this helps and thanks for choosing Koodo Mobile.
Photo of Yannick


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Hi Jiin, Erwin is right! Preauthorized payments take a full billing cycle to be effective, so it can take more than a month before the first payment. Thank you and welcome to Koodo Mobile!

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