Pre-paid login page is blank

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  • Updated 3 weeks ago
When I pick the pre-paid login option I just get a blank page. Tried Safari and Chrome. I have used it many times in the past. This is the web address showing for the page: https://prepaidselfserve.koodomobile....
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G Marr

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Posted 3 weeks ago

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BobTheElectrician

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Seems it's offline currently. No luck with Firefox either. Wait an hour or so and retry.
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Dinh, Mobile Master

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hi G,
I just tried to click on your link. It worked.
I went to koodomobile.com and check once more, the link was still there: https://prepaidselfserve.koodomobile.com/

I would check your connection again and see if there is a block from other programs like ad-block, security firewall, etc...

Edited: if is offline for me, as of now 4.53pm pacific time :( .. so the server connection was intermittent.
(Edited)
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G Marr

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Assuming they know about it yet?  That was the intent of my previous question, are you able to notify them directly?
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Dinh, Mobile Master

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Yes, we could notify them through our group...
but i just checked, it worked again for me as of 5.20pm pacific time.

What i meant previously is: website connection was an important stuff, they should knew it automatically.
(Edited)
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G Marr

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I cleared my history and cookies in Safari and Chrome, on my Mac.  

Now it is working with Safari, but not Chrome so I feel there is still an issue that needs fixing.

If you could notify them it would be appreciated.

Thank you.
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G Marr

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I just refreshed the blank page I had open in Chrome and it is now working properly, so I assume all is well for now.

Thanks for the assistance.
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Dinh, Mobile Master

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Ok, I still notified Koodo team. I think the issue could be handled better if there were some notes on the online links the website is down.
(Edited)
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G Marr

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Dinh, do you mean you got a login page with a box to enter phone number or email and a box to enter a password?  BobTheElectrician said it failed for him too.
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Sophia, Mobile Master

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It's not just you, it's down for me too :)
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Dinh, Mobile Master

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I could not access the page, it was a white and empty one. I would come back later then.
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BobTheElectrician

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Update: Clear history for the last 2 hours, quit all browsers, then re-start Chrome to re-access from scratch. Your username and password will be blank.

They must be having a cookie problem related to signing in.
(Edited)
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G Marr

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I'll give that a try.  Looks like others are commenting and having issues now too.