Pre-Owned certified iPhone 4s is not unlocked

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I had purchased onlince a pre owned certified 4s iPhone but it seems it is not factory unlocked. I thought it will be factory unlocked. Purchase date is 31 March. is it possible to return. what would be the return policy. can koodo do factory unlock free of cost since it is preowned certified.
Photo of Purnendu Shankar

Purnendu Shankar

  • 262 Points 250 badge 2x thumb
  • sad

Posted 3 years ago

  • 1
Photo of Purnendu Shankar

Purnendu Shankar

  • 262 Points 250 badge 2x thumb
Any suggestion would be appreciable since it was my fault i have to think about factory unlock cost before purchasing.
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
Hi Purnendu,

I am unsure if the same policy applies on pre-owned phones but typically you have 14 days to return it if you are unsatisfied with it. For future reference, typically any phone you get from a carrier will be locked to that carrier regardless whether its used or not.

Koodo does unlock the phones, for a price of course. You can check more information about that on your self serve account or call them up using *611 on your Koodo phone!

Hope this helps!
Photo of Purnendu Shankar

Purnendu Shankar

  • 262 Points 250 badge 2x thumb
Thanks for comments! I will check with customer service for the same. I think almost it is over 14 days for return and now I have only one option to unlock it since I have to use the other carrier.
In future I could take care.......
Photo of rikkster

rikkster, Mobile Master

  • 67,080 Points 50k badge 2x thumb
Since it's a Koodo certified pre-owned device, you should have a 15 day money back guarantee. You have two days to return the phone, three if you include today.

http://community.koodomobile.com/kood...
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Maybe you meant this link ;)
http://help.koodomobile.com/getting-s...
Photo of rikkster

rikkster, Mobile Master

  • 67,080 Points 50k badge 2x thumb
I meant this one...

https://shop.koodomobile.com/certifie...

Not sure what happened there, lol. Good catch and thank you Mayumi :)

This conversation is no longer open for comments or replies.