Pre order confirmation

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  • Updated 2 years ago
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Hi

I pre ordered the Samsung G7S Edge on Monday, and I was supposed to receive confirmation email right after that, but I didn't. I even followed the FAQ and sent an email to webstore@koodomobile.com yesterday morning for inquiry, and no response so far either.

So my question is, how do I check the current status of pre-order? I know that device is supposed to be released on March 11, but I want to check if the payment is accepted, etc.
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Harry

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Posted 2 years ago

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Goran, Mobile Master

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It could be a server/network/intenet delay. I presume you checked your junk folder?
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Rostam

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Good call :)
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Anant Rao

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its the same issue with me , havent received any email confirming my order nor there is a way to check on the status of my order from Koodo.
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Mathieu, Mobile Master

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Basically, Koodo does not allow for you to check the status of your order yourself. If you want to get the information you must send an e-mail to the address that was provided in OP's question. Phone support does not have access to web store orders, and therefor can not help you for that. Your best option is to email them and wait for a response.
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Anant Rao

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thanks Mathieu , I have emailed them hope they reply soon. 
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Mathieu, Mobile Master

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No problem! Have a good evening
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Anant Rao

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Just recieved an  in put from the koodo webstore , seems they will start shipping in mid March . so by 20s of MArch the device should be arriving by Mail 
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Harry

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Thanks Rao. Webstore sent me the confirmation too last week. Hope they can provide the pre-order check page in the future, as this isn't very convenient. 
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Manpreet singh

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then what's point of preorder if you get after the release date
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Anant Rao

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thats correct , there is no point of pre ordering. I did this first time from koodo. Wont do it any more though. 
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Mathieu, Mobile Master

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Typically the new samsung phones are in high demand, this guarantees you get one plus you get a free gear VR with pre-orders only.
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Robert, Mobile Master

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From another post:

Phones are being shipped tomorrow Manpreet. Should get it by Friday.
Source : https://community.koodomobile.com/koodo/topics/samsung-galaxy-s7-edge-preorder-not-arriving-on-relea...

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