Pre-authorized Payment Rip-off

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I signed up with Koodo on November 20, 2014.
My payments are due on or before the 20th of every month, obviously.
In December, I then signed up for Pre-authorized Payment and today, January 6, 2015, a payment was taken out.
WHY????? In no way is this even acceptable.
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Sheena Vickruck

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Posted 4 years ago

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Chad Burr, Mobile Master

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When you signed up for pre authorized payments, there is a part of the Terms Of Service that states the payment could be pulled as soon as the invoice is generated. And by signing up for preauthorized payements , you agreed to that provision.

That's why the preauth goes through before your due date.
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Sheena Vickruck

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Wow, so when you say the Pre-authorized Payment goes through before my due date, you mean more than 2 weeks?
Is this always going to happen? I didn't know that I would be signing up for that type of withdrawal as I like to keep track and regulate all pre payments. Am I able to cancel then without any penalties or fees?
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Chris Petersens

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You can always cancel preauthorized payments there is no cancel fee. Where did you sign up for it though? Online?
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Sheena Vickruck

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Thank you for the answer.

No, I signed up during a phone call regarding another matter.
CSR asked me if I wanted to use Pre-authorized Payment, thought it would be a good idea...
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Chris Petersens

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Yeah, the rep should have told you what was going to happen, I suppose then you wouldn't have been surprised.
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BobTheElectrician

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Monthly customers pre-billed for services and then pre-debited before the pre-bill is due does not sound like consumer-friendly business practice to me.

So if someone is going to bail out to another provider, it would be smart to kill the pre-authorized payments a few months in advance. Pretty sure they won't be so eager to send you your refund ahead of time...
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Dennis, Mobile Master

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Just so you know, your sign up date, your billing cycle/Invoice Date, your Payment Due Date, and your pre-authorization payment date are all different.

If you look on your self serve it will tell yuo your due date. This is important if your pre-authorization fails so you have time to payment without your cell being disconnected



If you look at your PDF ebill, it will tell you your bill date with is the date of the end of your billing cycle.

It will also tell you that your preauthorization will be charged 15 days after your bill date

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