Pre-authorized payment could not be made

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  • Updated 11 months ago
I'm wondering why I was not contacted when my pre-authorized payment could not be made to my credit card on file? It was a bit of a shock when my latest payment text arrived with a payment double what I was expecting. My previous card was compromised and cancelled by master card. In the chaos, I forgot to change my Koodo info, however, I would have thought I may have received a text stating my payment couldn't be made. I have since changed my card info and paid my outstanding balance.
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Posted 11 months ago

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David, Mobile Master

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I'm wondering why I was not contacted when my pre-authorized payment could not be made

Why? Because the payment system is not set up to provide such notifications. It is one of the reasons I prefer to pay be online banking instead of automatic payments. 
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Dennis, Mobile Master

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I dont think your cable company would have contacted you either
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Robert, Mobile Master

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That's why I never et up for preathrized payments. At some point, you might forget to change them all. BUT, it would be interesting to see that implemented in the future.