Pre-authorized payment

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When the payment will be taken out from bank account if I set up the pre-authorized payment? From the bill, it is said "total due amount will be taken from your bank account 15 days from your bill date". My bill date is June 30. However, as today July 16, I still didn't see the payment taken out. Is it normal?
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Jenny Ma

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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When setting up preauthorized payments you will need to make your first payment manually and then the preauthorized payment will kick in the next month.
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Jenny Ma

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On the bill, it is said "total due will be taken out your bank account 15 days from your bill date" which should be July 15. In "Billing overview", it is said "your next pre-authorized payment date is July 27,2015". Does it mean pre-authorized has been set up properly and money will be withdrawal?

I did call the customer service earlier today, they told me the payment would probably be taken out this Saturday or Sunday (July 18 or 19). Why all the info are different?

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Daniel, Employee

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Hi Jenny!

Did the payment go through? Thanks for letting us know :) 
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Ann M Leis

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Can I set up pre-authorized bank payments at my local kiosk or do I have to mail a void cheque to head office?
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Chris Killen

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Pre-Authorized payments can be setup from the website but only if you are using a Visa Debit card or credit card.

To setup Pre-Authorized payments from your bank account you would need your Koodo account number and would have to contact your bank and have them setup a Pre-Authorized payment for Koodo. Your bank sends the money to your Koodo account which can take 3 to 5 business days.

I am not sure if bank payments are supported for Pre-Paid accounts though, if you have a premium plan then you should be ok to set that up.
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Bill Verkaik

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I like to make my payment from my Bank account when I receive the e-bill, my bank has a setup to for koodo and I can pay when the payment is due through the setup in my account. No need to have a pre-paid account set up/


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Hello guys.
If I set a Pre-authorized payment, I would like to know at which day the payment would be made. Is it possible to choose a specific date, for example, day 23rd of each month?
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The pre authorized payment will be made 15 days from the day your billing cycle starts.

No you cant pick a specific date unfortunately.