pre authorized

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

i registered my account for pre authorized payment ...now i got my bill and it says i have to pay that bill before 6th july...but i wants to go that bill via pre authorized payment ..what should i do?
Photo of Harshil Bhavsar

Harshil Bhavsar

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Zeta Abramovic

Zeta Abramovic

  • 2,244 Points 2k badge 2x thumb
Have you had any payments coming out before. If yes you should be fine. It's stupid wording they have that I think confuses people. It always say you need to pay your bill regardless if you are on pre authorized.
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Though if you're on the first month of preauthurized payment you would need to pay that month. Just to be sure
(Edited)
Photo of Karine

Karine

  • 2,422 Points 2k badge 2x thumb
Hey Harshil! Like Robert said, make the payment yourself this once, and then the pre-authorized payment will be taken automatically. It takes one billing cycle before it takes effect. Have a great one! 
Photo of Tina Moore

Tina Moore

  • 60 Points
I made my first payment but koodo took the same payment also why
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
You might of manually done your payment at the same time that Koodo was doing the pre-authorized payment. Don't worry though, any extra will be kept as a ballance on your account for your next bill!
Photo of Ashley Lynch

Ashley Lynch

  • 80 Points 75 badge 2x thumb
I paid my first bill in August and THEN signed up for pre-authorized payments. Will I have to pay my September bill or should that come out automatically?
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Hello Ashley. When did you sign up for it? Before the payment or after? 

You could always pay it just to make sure
Photo of Ashley Lynch

Ashley Lynch

  • 80 Points 75 badge 2x thumb
I paid my first bill on August 15th and signed up for pre-authorized payments sometime after that. I now have my September bill and would like to know if I have to pay this myself or if it will be automatically withdrawn?
Photo of Mayumi

Mayumi, Mobile Master

  • 115,204 Points 100k badge 2x thumb
If you already have your September bill, you should pay it yourself this time.
Your pre-authorized payments should takes effect after this payment.
Photo of Ashley Lynch

Ashley Lynch

  • 80 Points 75 badge 2x thumb
I paid my August bill, then signed up for pre-authorized payments. So I paid my September bill because I was told that it takes one bill cycle to kick in.
Now I have my October bill, and it has not come out of my account. I read that payment should come out 15 days after your bill date, and my bill date was October 5th.
Photo of Aimee Kessler Evans

Aimee Kessler Evans

  • 102 Points 100 badge 2x thumb
I signed up for pre-authorized payments, and it looks like it's all set up properly, but apparently my bill is late!! I don't know how to authorize the payment now. :-(  

Note that I've made one payment by credit card already. My second payment is late and my third is due by month's end. I'd like to make the second payment ASAP, and the third in a couple of weeks.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,204 Points 100k badge 2x thumb
What your pre-authorized payments info says when you log into your self serve?
Is it showing correct info or asking you to set it up?

If your info is correct and still not working, you should call Koodo *611 from your Koodo phone. Explain your situation - Set it up through self serve and made first payment but pre-autho still doesn't kicks in. They will help you out :)

This conversation is no longer open for comments or replies.