Praise for being fleeced.

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  • Updated 3 years ago
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Praise for becoming the same as all the other complained about companies..... Good job. You are now the same with a different name.
I love getting charged for incoming calls. Oh and charging me for the call to access your voicemail service makes my knees weak with disgust. You used to be a breath of fresh air in a convoluted system dominated by the bigger clubs. Good to see you learned your lesson and now decide to act like all the other despised companies.

Was a customer for years, hell I even paid the basic rates to keep the service active while I was out of the country for months at a time for work because I liked the company. Now with every bill I question the reason for staying. I question the options for using a US based phone because at the end of the day, even with exchange rates it is marginally cheaper with better service than staying with the company I had been loyal to for years. I question the lack of customer service and explanation of why services seem to change from bill to bill constantly driving,.. no forcing customers to get newer plans that are continually more abusive to the customer than the old plan. Take away more services and force them to upgrade. Fantastic model. Works because there are so few options in this country that people are forced to comply. Hell I'm one and I despise you for it, like a marriage gone bad that you cannot get away from and it festers and deteriorates to pure hatred. I truly believe your company has essentially become no better than a politician. No one likes your lies but is forced to endure your pathetic attempt at 'connecting' with the people you trod upon on a daily basis. Especially those that supported you. Good job.
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paul

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  • on the way out, nothing good to say anymore

Posted 3 years ago

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Mayumi, Mobile Master

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[...no forcing customers to get newer plans that are continually more abusive to the customer than the old plan. Take away more services and force them to upgrade...]
- No one force you to change or upgrade your plan/phone. It's your choice to do so. I'm happy with my old plans ( I have 4 lines under one account) which suits us best. 2 phones are almost 2 years old but they are happy with their phone and no plan to upgrade yet.

I agree that accessing your voicemail service shouldn't use your airtime, but you can do it during your unlimited evenings&weekends without using your minutes.

[... No one likes your lies but is forced to endure your pathetic attempt at 'connecting' with the people you trod upon on a daily basis....]
What's lies?

I hope you will be happy with your new provider.
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Chris Petersens

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They always deducted minutes for accessing one's voicemail. I'm not sure what OP thinks, but all cellphone companies have been doing that forever. Another easy way to avoid it, is by calling your voicemail from a landline phone.
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Cameron Jones

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Right on Chris, every wireless service providers deducts minutes for accessing voice mail. This isn't new and am surprised people don't know about that.
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Sophia, Mobile Master

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Rogers even charges twice - once when people leave a message and then again when you listen to what they said. Or they used to a few years ago, before I left them :P
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Ivan, Mobile Master

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I understand that he's upset, and I'm not going to suggest that he shouldn't be, but I'm still unclear as to what has changed over the years that would result in so many overages for him.

Like Chris said, accessing voicemail always used airtime.

Putting an account on seasonal hold always required a switch to current plan after coming back. I, and others, have asked for this to be worked on, but it wasn't exactly hidden.

Prices of plans went up, yes, but that's different than overages.

The only thing that I can think of having changed was switching per-second to per-minute billing. Most people that I know were largely unaffected by this.

And remember, as a Mobile Master, I'm not an employee of Koodo and I'm speaking from the heart here. If you choose to leave, just make sure you are aware of how much you'll be spending with another company (including overages).

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