Potentially charged twice for an add on

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  • Updated 4 months ago
I received my bill and it seemed a bit off. I added the 1GB for $15 part way through the month, and the bill I received has a partial charge of $11 because it wasn’t the full month, but also another $15 charge for the same thing. I’d like this to be a one time charge but the text I received after getting it also said it would continue month to month.
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Emily Beatty

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  • frustrated and confused

Posted 4 months ago

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In the check boxes for thread title it says prepaid. Is this for prepaid because it doesn't sound like it. If it's for post paid make sure to remove this add on in your add ons. If they charged you twice you could try calling them to dispute it.
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Dinh, Mobile Master

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Hi Emily,
It looked like you were on a monthly plan as Mats also mentioned. I think the text you received was an offer of 1GB monthly add-on to the plan, not a top-up. You could check if it was the case in your self-serve. If you don't want it, you could remove it in your selfserve.