Post paid to prepaid. Final bill.

  • 1
  • Question
  • Updated 6 months ago
I recently changed from post paid to prepaid with Koodo and Koodo mailed me the final postpaid bill. As my postpaid was on automatic bank withdrawals, will this final bill also be withdrawn from my bank or do I have to make a manual payment?
Photo of Lily Ellis

Lily Ellis

  • 648 Points 500 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
If you still have automatic bank withdrawals for postpaid account, then it should be withdrawn from it.

How recent did you change from postpaid to prepaid?   They usually don't send you a final bill right away - they will send it to you after the regular billing date with adjusted amount.
You are able to access to your postpaid self serve for 90 days after canceled, so I would check it next (or 2) month to make sure everything is clear.
(Edited)
Photo of Lily Ellis

Lily Ellis

  • 648 Points 500 badge 2x thumb
Once I made the change from postpaid to prepaid (on Dec 9th) the bill showed up within a day or two in my postpaid account. Then koodo mailed the bill to me, which they had never done before, and that made me think that maybe I was suppose to pay it myself. Anyway I just went into my postpaid account and it now shows a zero balance. It looks like the withdrawal was done on Dec 29th, even though it doesn't show yet on my online bank account. (Sometimes on a weekend or holiday the postings are a little delayed). So mystery solved. Thanks and I will recheck my postpaid account again in awhile to make sure no further charges, but the billing looks pretty final.