Post-Lollipop update, DNS issues over WiFi only. Unable to browse to alot of webpages (e.g. reddit, Gizmodo)

  • 2
  • Question
  • Updated 3 years ago
  • Answered
HTC One M8 - Since updating to Lollipop 5.0.1 on Feb 11, I am having alot of WiFi connectivity issues centered around DNS resolution. Trying to browse to Reddit or Gizmodo (for example) fails with a host not found error. I've reset my phone to factory, no change. I also confirmed this issue is occuring on a network where other phones and devices are able to browse the sites without issue (my wife's non-Lollipop Android phone can browse without issue).

I was planning on calling Koodo support, but if this gets me answers, even better!
Photo of mycroc

mycroc

  • 100 Points 100 badge 2x thumb

Posted 3 years ago

  • 2
Photo of mycroc

mycroc

  • 100 Points 100 badge 2x thumb
After chatting with HTC, they seem to feel it is a "main board issue" and the device needs to be sent in for repairs.. this seems excessive, given it was after a firmware update. The tech was unable to give me a more detailed explanation as for why a software update would damage the main board, however.

Back to square 1, I suppose.
Photo of mycroc

mycroc

  • 100 Points 100 badge 2x thumb
Another update: After changing my router config and setting my phone with a static IP, I can suddenly access these sites again. I'm still trying to figure out WHY this matters, but it seems that in some cases, I can access the pages.
Photo of Matthew Sider

Matthew Sider

  • 2,432 Points 2k badge 2x thumb
Or you could tray hard ware rest may halp the problem with kit kit is software lots of bugs butter
off buying new software in it please have great day Please take care
Photo of Seán Joshua Allen

Seán Joshua Allen

  • 60 Points
was that all you changed on your router? static IP's?
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Did you perform a software factory reset from within Android (Backup & reset) or did you use the fastboot recovery method? (See video below). The latter uses a combination of buttons to enter into the bootloader mode/fastboot menu, from here you can select the factory reset option.

https://www.youtube.com/watch?v=F5_Ln...

At 0:58, scroll down to Factory Reset using the 'volume down' button and press the 'power button' to select. Let us know if this solves the problem.

This conversation is no longer open for comments or replies.