One of the posts that I was looking at suggested that the koodo points be used to receive a discount on your bill. This was actually asked by Naveed Kanji (9 mths ago), but I do not know if it was proposed as an idea. It may mean that more people use self serve and the koodo community.
I know this idea was suggested but it could be too easy to cheat the system with points. This is why there are mobile masters. To reward people that contribute the most to the community. They get wonderful perks that could be considered as discounts
This idea did come up during the last Idea contest. What ended up happening is many of the top ideas, including community contributions discount, was implemented at Public Mobile when Telus re-launched it