Positive tab balances should be used towards paying monthly bills

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  • Idea
  • Updated 4 years ago
  • Not Planned
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I think that Koodo customers who have positive tab balances should have the ability to put this towards paying their monthly phone bill.  Since some people like bringing over their own phones, or don't feel like buying a new phone, these people should have the freedom to put their positive tab balance towards paying their phone bill.  Also, some customers just disconnect their service once their tab and phone has been paid off, and the positive tab balance ends up going to waste. Instead of letting this happen, these customers should also have the freedom to put their positive tab balance towards paying off their last phone bill should they ever disconnect.


Fido has a very similar program with positive tab balances (Fido Dollars) which lets the customer earn 4% in Fido Dollars each month, with the freedom of using these dollar rewards in any way they want, which includes putting it towards their monthly phone bill, or saving up for a new phone if they wish.

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Ali Mahmood

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Posted 4 years ago

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Jonathan I, Mobile Master

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Fido dollars can't be used towards phone bills. It can only be used on the phone hardware price for an upgrade (can not be used on early upgrade fee or $25 administration fee) or accessories at a Fido store. The difference is Koodo's positive Tab is only available after the negative has been paid off whereas Fido dollars accumulate regardless of contract or not, but it's at a slower rate (4%)
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Ali Mahmood

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They changed that, Fido does allow the customer to put it towards their phone bill, at least that's what their customer service and storefront locations claim to be saying. I called last week.
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Zaphod Beeblebrox

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No they didn't. I just looked. You cannot use Fido dollars to pay a bill.

http://www.fido.ca/web/content/whyfid...

You can use your FidoDOLLARS to get a new phone, a Travel Pack or an add-on.

Out of a technicality, the tab does not have any monetary value UNLESS you are getting a phone. As such, they will not be able to be used towards a bill.
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Ali Mahmood

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I think maybe they told me wrong. However, it would be cool for Koodo to be the first to start this idea, or at least Koodo can let customers use this towards add-ons and stuff.

Can Koodo positive tab balances be used towards phone accessories, such as cases and chargers, and cables?
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Zaphod Beeblebrox

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I know they told you wrong. I got my facts right from their website. At this point, no. The tab can only be used when getting a phone. It would be nice to be able to at least get accessories...
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Moonmack

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You ca ask for the 10% discount from the monthly phone bill instead of building tab once the tab has been paid off. Isn't this basically the same thing?
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Ali Mahmood

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Fido gives you the 10% phone discount, along with letting you use your positive balance or reward points towards paying the phone bill.
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Zaphod Beeblebrox

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Ali...Fido DOES NOT ALLOW the Fido dollars to be used towards the bill....

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