positive tab, disappeared with new phone.

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  • Updated 3 hours ago
I had $67. 81 sitting in my tab account and when I just went in and upgraded my phone and started a new tab it disappeared. I was told it would be subtracted off my new tab.
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Rena Copley-ruttan

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  • confused

Posted 1 week ago

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Dinh, Mobile Master

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hi Rena,
Who told you? Was it Koodo? If so then you could wait for the next bill and see if the amount is there.
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Rena Copley-ruttan

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I just got my bill yesterday and they just have the new tab on there. I bought a new iPhone 8 Plus but kept my old plan.
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Rena Copley-ruttan

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Koodo, darn spell check lol
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Dennis, Mobile Master

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Are you sure it was positive tab and not tab owing?
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Janet Adair

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My positive Tab ($150) just disappeared (waived, I was told) , no one in-store can explain it and told me to call star611. Calling that is a whole new level of customer disservice. 
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Robert, Mobile Master

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If you want your problem solved, you would need to call them. Are you sure it did not go towrds your new phone?
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Dinh, Mobile Master

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@janet: what was the issue with calling besides long wait? You could also send message to koodo Facebook to ask them to check on your account and the tab balance.
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Timo Tuokkola, Mobile Master

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If you bought a phone using the tab, whatever positive amount you had would have simply been applied against the cost of the phone at the time of purchase. e.g. If you bought the iphone 8 plus on tab medium, you would put $360 on the tab and only pay $662.19 up front instead of $730.00.