Positive Tab balance contribution without notification

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I have paid of my tab, however Koodo continue to take money every month for position Tab contribution, which is what I dont want. How can I request to stop taking monthly contribution?

There is no self serve option online and I feel like I shouldnt have to pay when I call to request to stop taking this fee that I never agreed to.
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Amit Khan

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  • Cheated

Posted 3 years ago

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Dennis, Mobile Master

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Did you want something else instead that you are not getting?

If not then positive tab is not actually money taken from you. Koodo just calculates 10-15% of your bill and just gives you a free tab credit every month just for being a loyal customer to help fund your future phone
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G. Paul Mills

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This is very confusing since my monthly bill includes an amount to pay for the phone and another amount that covers the cost of using my phone.  I want to stop paying the charge for my phone since it is paid off and credit my account with the amount that I have over paid.  A rep suggested that 10% - 15% could be deducted from my tab monthly until the balance was "0".  Please adjust my account accordingly!!
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Mayumi, Mobile Master

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What Tab plan do you have and how much is your Tab charge/mo?
When did you start(purchase/upgrade) your phone?
Please start a new post using this link included answering those questions.
 https://community.koodomobile.com/koodo/topics/new
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Dennis, Mobile Master

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If you are on the new tab, the price of the plan and the tab payment are 2 separate things.  When the tab owing is paid off, then it becomes $0 and you no longer pay the tab charge.


If you are on one of the old grandfathered tabs, then the the price plan includes your tab contribution built into it (10% of your plan is used to deduct from your tab owing).  Once you paid off your tab, you gain positive tab for FREE.  If you do not want positive tab, you still pay the same for your plan.  If you do not like this free credit for a phone, you can switch to the new tab, and then you will get zero and you can still keep your same plan at the same price.  Or you can switch to one of the new plans (chances are the new plans cost more money).
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Dave L

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My two year old tab was being reduced by 15% of my bill, and it just reached $0.  Koodo's system automatically changed my tab to No Tab, so now I'm not getting a positive tab as I expected.  The rep I talked to was unable to revert me to my grandfathered tab.
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EmilX

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You mean you don't want them to give you any more money? A positive tab means you will get your next phone that much cheaper.
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David

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I have the same problem on my Android phone. I've paid off my tab, I'm on a $39 plan but I'm charged $44 plus tax. (And why do I have to sign up to a third party website when I already have a koodo account?!?!)  Please correct my bill so I can pay
(Edited)
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Jessica Meschino

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How so (pay a lot of money up front)? Also, I want the ld of the change. I get that t might be very n the papers I signed, but I nitially (seeing my tab balance) thought it was a mistake.
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Ranjan, Official Rep

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Hi Jessica - your phone number ends in 50, correct? If so, here's what I'm seeing:
You upgraded to a new device this summer, and at that time agreed to take Tab Medium to pay off the remaining balance on your phone over a 24 month period. Each month you're charged $10, which goes towards paying off your tab, in addition to your monthly services. It's an interest free loan if you will, to pay off your device balance over a set amount of time (24 months). Had you decided to take a different phone, the structure of how this works would be the same, but the amount you pay up front and/or the monthly tab amount could be different - this is dependant on the regular price of the phone and which tab type you decide to take (i.e. tab small - you pay more up front for the phone, but less monthly since your tab balance is smaller; tab large - you pay less up front for the phone, but more monthly since your tab balance will be higher). 
Does that help clarify things? If you have more questions some of these FAQ's on how the tab works might help, or feel free to ask your questions here in the community: http://help.koodomobile.com/getting-started-with-koodo/the-tab-what-it-is-and-how-it-works 
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Goran, Mobile Master

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Hmm Ok so yes the tab has grown from the early days of Koodo. It has changed a fe times. Now it is the amounts as I said. Monthly payment is 10 for small, 15 fo medium, 21 for large. There is no subsidy anymore. It is repaid over the course of 24 months. You can repay sooner. Koodo no longer contributes anything. You need plans of a minimum monthly amount to use the tabs. Medium is 40. 35 if you're in QC.That should cover most of it. Any other questions?
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Jessica Meschino

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Ran Jan, if you are says I get charged $10 over what my plan is I wan no to told this. I was so dear the people impression I was only paid ng $5 extra. I get the tab has grown, but to me it wasn't doing n n a good way. I was nev r told about tabs small, med or large . Was NEVER made aware that anything changed.
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Ranjan, Official Rep

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Hi Jessica - if indeed our rep(s) did not inform you about this change at the time of checkout, shame on us. Any and all changes to your account and billing should have been covered with you at the time of renewal. That said, it's also clearly covered in your service agreement where it shows your account information, the discount you're receiving on your phone, and your new monthly tab amount. This is a document you would have reviewed and signed in agreement to when you purchased your phone as well.
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Artur Staszewski

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I stayed with Koodo for about 2.5 years, meantime payed off my phone and accumulated about +35$ on my tab. Last week I switched to other service provider and all of sudden my tab money vanished.  In Koodo store (Fairview, West Island) I learned that my money "is gone", without really specifying where and why it's gone. When I called Koodo service they kept repeating that this was a credit. Well, I was simply overcharged for this amount, so to me it was my money and not their credit. None of what happened was reflected on my last bill. 
I have never experience anything like that. Goodbye Koodo.
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David, Mobile Master

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It was very clearly stated that the TAB was available only to be used towards the upgrade of a new device with Koodo. It was also stated that the amount contributed to the TAB was based, in part, on the amount of your bill. It's arguable not even really money, but credits, so no surprise, that when you close your account it disappears.

It is up to us as consumers to be aware of what we are purchasing.
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Artur Staszewski

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What you call credit in fact is money I paid and I have bills to prove it. I have doubts that Koodo consumers are really aware of the concept of Koodo "credit".
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Goran, Mobile Master

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Unless your tab contribution continued after you hit positive balance, then it is not money.

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