Positive Tab and online promotions not stacking?

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  • Updated 3 months ago
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I received an offer for the Essential PH-1 of $100 off, or $0 on Medium Tab for existing customers. I also have a positive tab credit of $150. However, it seems that those two offers can't combine. When I add the phone to my cart, I only receive the $150 offer. Can I contact someone to fix this, or is this Koodo's policy?
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David

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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You are logging into your self serve account first then accessing the the webstore correct?
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David

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Thanks Lidia. I can confirm that the promotion is now prioritized, although stacking with Tab credits is still not possible. But I prefer getting just the promotion than using up my Tab credit and missing the promotion.
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David

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Correction. It now seems to be stacking the promotion and my tab credit!
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Bernard, Official Rep

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Indeed. Just got the final word that issue is fixed. Thanks for all for your patience!
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David

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Thanks for your help Bernard!
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Illon

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Thanks Bernard,I ordered mine
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Julien

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Yeah, so I've observed a new "star" icon when browsing the Koodo site while being logged in to my self-serve account -- I guess it's something new?
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Mats

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I dont remember seeing it before. Click on it to see your offer.
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Bernard, Official Rep

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It's to show that you have an offer available to you. 
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gbssengo

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I have the star and the notification. On Friday I had $0 tab to buy Essential Phone. On Saturday night I checked again and now I have a $100 tab for Essential Phone (no more $100 promotion) but $50 credit on top of the upgrade. It does say I'm eligible for both $0 tab and $50 bill credit when upgrading to Essential Phone. Is my $100 online promotion being removed due to a conflict for the $50 bill credit?

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