Porting old number

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  • Updated 4 years ago
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Having trouble with porting my old cell number. I have entered all of the correct information form my old provider but it still gives me an error.
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Laura Marie Moses

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Posted 4 years ago

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Jonathan I, Mobile Master

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What's the error say? Try using only your old provider's account # as that's a sure fire way to make a port request. The other stuff may make it fail.

Also, check to ensure it can be ported here: https://secure.koodomobile.com/checkt...

If it says not eligible, then you have to pick a new #. If it says it's eligible but doesn't want to go through, call Koodo at 1-866-995-6636 and request to speak to the porting team.
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Laura Marie Moses

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It says that it is eligible, asks me to enter all of the details from previous provider (account name, number, PIN# etc). I do that, then it gives me an error saying "Failed Data Format Validation".

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