Porting over existing Number to Koodo

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  • Updated 1 year ago
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I purchased a new phone and a new plan from Koodo yesterday and ported over my old number around 2:30 p.m. my cell phone still does not work and says that there is no sim card! Is this because the other provider hasn't ported it over?
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Debra Bathgate

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Posted 1 year ago

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Allan, Mobile Master

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Is there currently a sim card in your phone? If you are on prepaid is it indeed a prepaid sim card and vice versa?
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Debra Bathgate

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Yes there is - I purchased a new one and asked that my old number be ported over. I purchased the sim card and also paid the Sales associate to transfer all my info from my old phone.
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Debra Bathgate

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Under the Application Manager there are a lot of AT&T Apps - AT&T Locker/ AT&T Navigator - AT&T Protect Plus/AT&T Remote Support - the phone does not as for a unlock code when I insert the sim card - I think it might be a dud.
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Dennis, Mobile Master

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Ignore the application manager.
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Debra Bathgate

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So guess what I contacted the seller and Koodo put the sim card in the phone wrong! It is working - however I took it back to factory settings before leaving the kiosk.  I paid them yesterday to port all my information over to the new phone!  I guess I will have to go back.
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Dennis, Mobile Master

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Was the information from your old samsung phone?
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David, Mobile Master

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It is unlikely your old phone will be available to port information again. Once the customer leaves, the phone would not be able to be associated with you, the user again - too much of a chance of transferring one customer's private information to another person.  UNLESS you still have the old phone in your possession.
(Edited)