Porting out, and porting back in?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hi,

I recently ported out my number from Koodo prepaid, and not happy with the company I ported it to, so i'm wanting to port back in. Can I use the same sim card, and get my data usage, and minutes restored?
Photo of Jordan

Jordan

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
How long has it been since you ported out? In some cases koodo can restore an account but I'm not entirely sure how that works when the number was posted out...
Photo of Jordan

Jordan

  • 90 Points 75 badge 2x thumb
Currently, less then 24 hours.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
I'd definitely contact Koodo and ask them to restore your account. You can call them, the number can be found in the "contact us" link below. Hope it can be done :)
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Oh I'm just now waking up properly and just noticed that you were on Prepaid with Koodo as well.. Yikes I missed that, thinking you had a plan and ported TO prepaid. I'm not giving you any hope now... You will need to buy a new prepaid SIM card and open a new account, then port back your number. You will have lost your boosters I'm afraid.

Sorry about the runaround, that'll teach me to answer a question before the first coffee :(
(Edited)
Photo of Jordan

Jordan

  • 90 Points 75 badge 2x thumb
Oh, okay. Thank you!