Porting number - Will recurring charges will be prorated and adjusted to negative tab in final bill ??

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  • Updated 1 year ago
I am currently having a negative tab and completed 90 days period to be eligible for phone unlock. If i move to a different provider by porting , will koodo generate the final bill by proration since i have just passed 5 days in my current bill cycle and have been charged for full month in advance in the bill generated yesterday. Wanted to know if the recurring charges will be prorated to the date i ported and remaining amount will adjusted in the negative tab
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sumit goel

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Posted 1 year ago

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Jru Gordon

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Why would you want to switch away from the company with the best phones, customer service, and reception in all of Canada?
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Mayumi, Mobile Master

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Your final bill will be included remaining tab balanced and overages if any.
You paid your service in advance.(You should get unused portion back)
But if you have limited minutes, then it will be prorated too. So if you used a lot of them in 5days, then you have a good chance of getting minutes overage change.
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sumit goel

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Thanks for your comments. I just talked to a rep and they told me that when you port the number your account is in suspended state till bill cycle end date and the remaining days charges are not refunded automatically and we have to request them.

Not sure who is correct
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Cameron Jones

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When you port out your number is 'suspended' not cancelled.  That's because they need to keep the number in this state for a successful port.  If they cancelled it, the port would never go thru.  You already paid a month in advance so why not port over the day your bill cycle starts? This way you get to enjoy every last drop of your plan and your final bill will be ZERO.  Remember that if you have a negative tab, you final bill will be the remaining tab balance.
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David, Mobile Master

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The remaining days are credited. You have to call and request they be refunded to you. Koodo usually then sends a cheque.
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Cameron Jones

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Oh David! How long waiting on hold will that take?!
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Dennis, Mobile Master

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Long
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Jru Gordon

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Just be careful, you won't find a $55 plan with 2 GB anywhere, except maybe PC Mobile
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Cameron Jones

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Agreed!